SHIPPING & RETURNS

Archer Foxx ships to all destinations within Australia and worldwide.

We offer free standard shipping for all orders over $100.00 AUD for Australian customers only - except for heavy goods orders.

As a reminder, if one of the items you've ordered is not yet available, we will ship your order once all items are in stock.

POSTAGE CHARGES

Free domestic shipping on all orders over $100!

$10 standard post - 3-5 business days

$12 express post - 2-3 business days

$45 heavy goods courier shipping - 2-3 business days (within Australia only)

International Shipping 

$20     0-500g

$35     500g-1kg

$65     1kg-2kg

Australia shipping - standard post & express post shipments will be delivered via AU Post. You won't be required to sign for your parcel upon delivery. If no one is home, the parcel will be left in your mailbox or at the nearest post office for you to collect. We recommend providing an address where someone will be available to receive the parcel between 9am-6pm Mon-Fri.

Order delivery times are provided as guidelines only. Regional and rural areas may add 1-2 additional days to delivery time frames.

Heavy goods are sent via courier and delivered within 2-3 business days. Please note, heavy goods can only be delivered within Australia.

International shipping - We offer worldwide shipping. Your order will be dispatched via Australia Post. You'll be able to track your order through DHL Express' website. Should you require a more specific ETA you can always contact DHL directly with the tracking number we provided you when dispatching your order. 

Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia. Any potential fees are out of our control.

SHIPPING TIMES

All orders placed before 12pm on weekdays will be processed and shipped on the same business day. Orders placed after 12pm on weekdays will be processed and shipped on the next business day. Orders placed on a weekend will be processed within 24 hours of the next business day. Once dispatched, standard post via Australia Post provides Archer Foxx customers with a 3-5 business day delivery service within metropolitan areas, however, please allow an additional 2-3 business days for locations outside of metropolitan areas and up to 5 business days for Western Australia. Once dispatched, express post via AU Post provides Archer Foxx customers with a 2-3 business day delivery service within metropolitan areas, However, please allow an additional 1-2 business days for regional and remote locations. 

For information on delivery status, please contact mylisse@archerfoxx.com.au Customers can also follow up on their orders with the tracking number provided through the appropriate courier's website (AU Post and DHL Express). 

Please note: there may be shipping delays from time to time.

DUTIES & TAXES

Orders shipped to countries outside of australia may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Archer Foxx in order to receive a refund.

Refunds will only be issued once return orders have been received.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

 

REFUNDS 

We will provide you with a refund on full-priced items if:

1. The items are in original condition, with all tags attached

2. The items have not been worn, damaged or washed

3. You notify us for a refund within 7 days of purchase

4. The original invoice or invoice number is provided as proof of purchase 

5. The items are faulty

6. The items received are different to the goods you have ordered

Once your return has been received and inspected we will refund you by your original payment method. Refunds will only be issued once return orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty.

Please note we do not refund SALE goods, these are final sale items and can't be returned or exchanged. This includes SAMPLE SALE goods. We do not refund/exchange swimmers & underwear due to hygiene reasons

 

EXCHANGES

We will offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. Exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email. A limit of 1 exchange per order applies, unless product deemed faulty.

 

 Exchanges will only be accepted if:

1. The items are in saleable condition, in their original packaging with all tags attached 

2. the items have not been worn, damaged or washed

3. You notify us within 7 days of receipt of goods

4. The original invoice is provided as proof of purchase

5. The items are faulty

6. The items received are different to the goods you have ordered

We do not refund/exchange SALE items.This includes SAMPLE SALE goods. We do not refund/exchange swimmers & underwear due to hygiene reasons.

SAMPLE SALE goods are bound to have faults, including stains, size discrepancies, etc. When purchasing from the SAMPLE SALE the customer is aware that the goods cannot be returned or exchanged.
 

HOW TO RETURN YOUR ORDER

To apply for a return or exchange, please email us at mylisse@archerfoxx.com.au with your original order details as well as a reason as to why you wish to return or exchange your purchase.  

Upon receiving the goods, we will assess the items and if it satisfies our requirements we will offer an exchange, or refund. If the garment/s do not satisfy our requirements the items will be sent back to the recipient. 

Refunds will be made to the original purchaser’s credit card or paypal account. Return shipping will not be refunded unless the item is deemed faulty. Return shipping must be prepaid via traceable method (we recommend registered post) to ensure safe and documented delivery.

Archer Foxx does not accept responsibility of customer sent return or exchange packages; So it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.